Tone of voice is to words what a visual impression is to sight. It’s an underestimated aspect of communication. Whether written or spoken, tone of voice reveals itself. A message can take on a very different meaning depending on the tone of the delivery. Emotions are conveyed, and moods are influenced by how something is said. There is a subliminal power, intended or accidental, behind the tone of every verbal exchange.
Tone of voice can’t hide behind a poker face or rely on apologies after the fact to disguise itself. It is what informs a listener of the speaker’s feelings as much as the words being spoken. To say, “I’m fine” in a flat or angry voice is less than convincing. Clearly, one is not as “fine” as they claim. Insincerity and zealousness expose themselves in tone. Judgment and joy, anger and sorrow, are evident not only in words but in how a statement is said. Awareness of how your words are received is no less important than what you say.
The best way to avoid being misunderstood is to say what you mean and mean how you say it. Be impeccable with your words by thinking first and speaking second. When combined correctly, words and tone of voice are as harmonious as music. In either case, the wrong tone is harsh sounding and hard landing. You don’t have to be poetic to be mindful of your tone of voice. Speak kindly, and your words will carry. Speak harshly, and your words will cause harm. What you say is as important as how you say it.
